Frequently Asked Questions (FAQs)
About Little Pea Shop
Q: What is Little Pea Shop?
A: Little Pea Shop is your one-stop destination for exquisite children's products, ranging from stylish and sustainable kids' clothing to adorable and functional accessories. We are dedicated to offering high-quality, sustainable, and ethically sourced products for your little ones.
Ordering
Q: How do I place an order?
A: Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase. You'll receive a confirmation email once your order is successfully placed.
Q: Can I change or cancel my order once it’s been placed?
A: If you need to change or cancel an order, please contact us immediately at hello@littlepeashop.com . We will do our best to accommodate your request if the order has not yet been processed and shipped.
Shipping
Q: What are your shipping options and rates?
A: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and the weight of your order. For more details, please visit our Shipping Policy page. (https://littlepeashop.com/en-fr/policies/shipping-policy)
Q: Do you offer international shipping?
A: Yes, we ship internationally! International customers may be subject to additional customs fees and import duties. Please refer to our Shipping Policy page for detailed information. (https://littlepeashop.com/en-fr/policies/shipping-policy)
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package via our carrier's website or our tracking page.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are unworn, unwashed, and in their original condition. To initiate a return, please email us at hello@littlepeashop.com . For more details, visit our Refund Policy page. (https://littlepeashop.com/en-fr/policies/refund-policy)
Q: How do I process a return or exchange?
A: To begin a return or exchange, contact us at hello@littlepeashop.com with your order number and reason for return. We will provide you with instructions on how to return your item(s). Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Payments
Q: What payment methods do you accept?
A: We accept payments via major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other digital payment options like Apple Pay and Google Pay.
Q: Is my payment information secure?
A: Yes, your payment information is processed securely using encryption to ensure your personal and financial data is protected. For detailed information, please refer to our Terms of Service. (https://littlepeashop.com/en-fr/policies/terms-of-service)
Products
Q: Are your products eco-friendly?
A: Yes, we prioritize products that are environmentally friendly and made with sustainable materials. We strive to offer items that are safe for both your children and the planet.
Q: What sizes do you offer and how do I find the right size for my child?
A: Our products come in a range of sizes suited for children of various ages. Each product page includes a size chart for your convenience. If you need further assistance, feel free to reach out to us at hello@littlepeashop.com .
Customer Support
Q: How do I contact Little Pea Shop if I have a question?
A: You can reach us via email at hello@littlepeashop.com or use the contact form on our Contact Us page. We’re here to help with any inquiries you may have.
Account Management
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping information for faster checkout, and access exclusive promotions.
Q: How do I create an account?
A: Click on the “Sign Up” button at the top of our homepage and follow the prompts to enter your information. Your account will be created in just a few easy steps.
Promotions & Discounts
Q: Do you offer promotions or discounts?
A: Yes, we periodically offer special promotions and discounts. Sign up for our newsletter to stay updated on our latest offers and receive exclusive discounts.
If you have any other questions, please feel free to reach out to us. Thank you for shopping at Little Pea Shop!
