Refund policy
Last updated: 11 August 2026
This policy sets out two separate sets of rights: your right to change your mind, and your rights when something is faulty, damaged or incorrect. They work independently — one does not replace the other.
1. Changing your mind
Your right to cancel
You have 14 days from the day you receive your order to tell us you wish to cancel it. You do not need to give a reason.
Where an order arrives in several parcels, the 14 days run from the day you receive the last item.
We offer this to every customer, wherever you are. For customers in the European Union and the United Kingdom it also reflects your statutory right of withdrawal.
How to cancel
Email support@littlepeashop.com with your order number and tell us you'd like to cancel. A clear statement is enough — you may use the model form at the end of this policy, but you don't have to.
Please wait to hear from us before sending anything back. We'll confirm what to do with the item, and if we ask you to return it, we cover the cost of return.
Condition of the goods
You're welcome to examine an item as you would in a shop. If the value of the goods has been reduced by handling beyond what's necessary to establish their nature, characteristics and functioning, we may reduce the refund accordingly.
Items excluded from cancellation
By law, a small number of items can't be cancelled once opened:
- Sealed goods that are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery — for example pacifiers, bottle teats and similar feeding items
- Goods made to your specification or clearly personalised
- Gift cards that have been redeemed
These exclusions do not affect your rights if an item is faulty, damaged or incorrect.
Your refund
We'll refund you within 14 days of accepting your cancellation, using the same payment method you paid with. There is no fee for this.
Since shipping is free, there is no delivery charge to refund.
Where we've asked for an item to be returned, we may wait until we've received it, or until you've provided proof of postage, before issuing the refund.
2. Faulty, damaged or incorrect items
What to do
Email support@littlepeashop.com with your order number and a photograph showing the problem. A photo helps us resolve it quickly and, where relevant, take it up with our supplier.
We'll arrange a replacement or a refund. You will not be charged for return postage on a faulty, damaged or incorrect item.
Your legal guarantees
These rights are separate from, and longer than, the 14-day cancellation period above.
European Union. Goods must conform to the contract. Under the legal guarantee of conformity you have at least two years from delivery to raise a lack of conformity. Customers in France also benefit from the garantie légale de conformité (Articles L.217-3 and following of the Code de la consommation) and the garantie des vices cachés (Articles 1641 and following of the Code civil).
United Kingdom. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You have a short-term right to reject faulty goods within 30 days of delivery, and further rights to repair or replacement after that.
Nothing in this policy limits your statutory rights.
Reporting problems promptly
We ask you to tell us about damage in transit as soon as you reasonably can, so we can raise it with the carrier while a claim is still possible. This is a request, not a deadline — it does not shorten your legal guarantees above.
3. Refunds — general
Refunds are issued to the original payment method. Once we've processed a refund, how quickly it appears is determined by your bank or card provider, and is outside our control.
If a refund hasn't reached you within ten business days of our confirmation, contact us and we'll follow it up.
4. Complaints
If you're unhappy with how we've handled a return or refund, email support@littlepeashop.com and we'll look at it again. If we can't resolve matters between us, see the dispute resolution section of our Terms of Service.
Model cancellation form
You may use this form to cancel, but you are not obliged to. Send it to support@littlepeashop.com.
To: SGS Ecom, 8 Chemin de l'Essertillet, 74360 Bonnevaux, France — support@littlepeashop.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Date:
Little Pea Shop is operated by SGS Ecom, 8 Chemin de l'Essertillet, 74360 Bonnevaux, France. VAT number FR79927869883.