Shipping policy
Last updated: 11 August 2026
Where we ship
We ship worldwide. Most of our orders go to the European Union, the United Kingdom and the United States, with a good number to Australia and Canada.
If your country isn't offered at checkout, email support@littlepeashop.com and we'll tell you whether we can help.
Shipping cost
Shipping is free worldwide. The price shown on the product page is the price you pay — delivery is already included, and nothing is added at checkout.
Processing time
Orders are prepared and dispatched within 1–3 business days. Business days are Monday to Friday, excluding public holidays.
Orders placed at a weekend or on a public holiday are processed on the next business day.
Delivery time
After dispatch, most orders arrive within 6–15 business days, depending on the destination.
Processing and delivery are separate. A typical order therefore arrives within roughly 7–18 business days of being placed.
These are honest estimates rather than guarantees. Carrier delays, customs inspections, weather and public holidays can all add time. Where an estimate slips materially, your rights are set out under Late or undelivered orders below.
Tracking
You'll receive an email with tracking details once your order is dispatched. Tracking information can take several days to begin updating after dispatch; this is normal and does not mean anything has gone wrong.
If your tracking hasn't updated at all after ten business days, contact us and we'll investigate.
Delivery address
Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch.
Once an order has been dispatched we may not be able to redirect it, but contact us anyway and we'll do what we can.
Risk and responsibility
Your order remains our responsibility until it is delivered to you. Risk passes to you at the point of delivery, not at the point of dispatch.
If a parcel is confirmed as delivered but you haven't received it, contact us. We'll take it up with the carrier and put it right.
Late or undelivered orders
If your order has not arrived within 30 days of purchase, you may cancel it and receive a full refund. Contact us and we'll process it.
If your order is simply running behind, get in touch and we'll chase the carrier on your behalf.
Customs, duties and import charges
Most of our customers pay nothing beyond the price shown. However, import rules vary between countries and change from time to time, and any charges are determined by your local customs authority rather than by us.
We cannot predict or absorb charges applied by another country. If you are unsure, please check with your local customs office before ordering.
Split shipments
Orders containing several items may occasionally arrive in more than one parcel, at no extra cost to you. Where this happens you'll receive tracking for each parcel.
Questions
Email support@littlepeashop.com with your order number and we'll help.
Little Pea Shop is operated by SGS Ecom, 8 Chemin de l'Essertillet, 74360 Bonnevaux, France. VAT number FR79927869883.