Frequently Asked Questions
About Little Pea Shop
Little Pea Shop offers thoughtfully selected products designed to support everyday family life. We focus on quality, practicality, and clear expectations so you can shop with confidence.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as Shop Pay, PayPal, and Apple Pay, where available at checkout.
Can I cancel or change my order after placing it?
Orders may be canceled or changed only while they are still processing.
Once an order has shipped, it cannot be canceled or changed.
If you need to request a cancellation, please contact us as soon as possible. Cancellation requests are subject to processing status and are not guaranteed.
Shipping
How long does order processing take?
Orders are typically processed within 1–3 business days before shipment. Processing time is separate from shipping time.
How long does shipping take?
Most orders arrive within 6–10 business days after dispatch. Delivery timeframes are estimates only and are not guaranteed.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. Tracking updates may take several business days to appear after dispatch.
My tracking says “delivered,” but I didn’t receive my package. What should I do?
Once the carrier confirms delivery to the address provided at checkout, the order is considered delivered. We are not responsible for lost or stolen packages after confirmed delivery.
Carrier confirmation constitutes proof of delivery.
Can I get a refund if my order is delayed?
No. Shipping delays do not qualify for refunds. Estimated delivery times are not guarantees, and delays caused by carriers, weather, customs, or other events outside our control are not eligible for refunds.
What if I entered the wrong shipping address?
Customers are responsible for providing an accurate shipping address at checkout. Orders shipped to an incorrect address provided by the customer are not eligible for refunds or replacements.
Refunds & Returns
What is your return and refund policy?
We do not accept returns or exchanges for change of mind, incorrect ordering, or personal preference.
Refunds or replacements are only available for items that arrive damaged, defective, or incorrect, and must be reported within 7 days of delivery with required photo or video evidence.
For full details, please review our Refunds & Returns Policy.
Can I return an item if I change my mind?
No. We do not accept returns or exchanges for change of mind, incorrect ordering, or buyer’s remorse.
What if I don’t like how the product looks or feels?
Differences in appearance, texture, color, finish, size perception, or personal preference do not qualify as defects and are not eligible for refunds.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us within 7 days of delivery and include:
-
Your order number
-
Clear photo or video evidence showing the issue
Eligible claims will be reviewed for a replacement or refund after verification.
What if I received the wrong item?
If you received an incorrect item, contact us within 7 days of delivery with your order number and clear photo evidence. Approved claims will be resolved with a replacement or refund after verification.
Do I need to provide photos or videos?
Yes. Photo or video evidence is required for all damage, defect, or incorrect item claims. Claims submitted without required evidence are not eligible.
When will I receive my refund?
Approved refunds are issued to the original payment method after verification. Processing times may vary depending on your payment provider.
Products
Are product images exact representations?
Product images are for illustrative purposes. Minor variations in color, texture, or finish may occur and do not constitute defects.
Are measurements exact?
Measurements are approximate. Small variations may occur and do not qualify as product defects.
Contact & Support
How do I contact customer support?
You can contact us at hello@littlepeashop.com. Please include your order number in your message for faster assistance.
Final Acknowledgment
By placing an order with Little Pea Shop, you confirm that you have read and agree to our Shipping Policy and Refunds & Returns Policy.