Refund policy
Please note that in order to start a return, you must first email us to receive instructions at hello@littlepeashop.com.
This policy lasts 7 days. You have 7 days from the date of delivery of your order to initiate a return request. Please contact us at hello@littlepeashop.com to begin the return process and receive further instructions. Once the return has been approved you have a further 7 days to post the item(s) to the address provided.
Change of Mind Returns
To be eligible for a Change of Mind (CoM) return, your item must be unused and still in a new and re-sellable condition. All CoM returned items will be exchanged for the equivalent amount (not including shipping costs) in store credit which can be used for all products including sale items.
You will be responsible for paying for your own shipping costs for returning your item back to our warehouses. If you're eligible to receive a credit, the cost of return shipping will be deducted from your refund as shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, we will issue you a store credit which you can use for future purchases. Please contact us at hello@littlepeashop.com if you are waiting for your store credit or have any questions.
Exchanges/Faulty Items
We will replace items if they are faulty or you were sent the wrong item. Please email us at hello@littlepeashop.com along with a photo/video of your order and a description of what is wrong, and we'll help you with the return and replacement or refund.
Cancelling Order
Once the order has been dispatched, we are unable to cancel your order.
Missing Item
If you did not receive part of your order, please email us at hello@littlepeashop.com. Sometimes we send out separate packages if items are being dispatched from different warehouses.
Wrong Address
If you provide an address that is wrong or is considered insufficient by the courier, the shipment will be returned to our logistics partner's facility and you will be liable for any return shipping fees. Once we reconfirm your address we will reship the package at your cost.
Unclaimed Shipments
Shipments that go unclaimed are returned to our logistics partner's facility and a reshipping fee may apply.
Lost Shipments
Shipments that are not delivered within 75 days of dispatch are covered by our complimentary transit insurance. After 75 days, we can issue you a full refund or resend a replacement. Please note, that you need to contact us no later than 90 days after shipment to activate this insurance. We are unable to refund or replace before this 75 day mark.
Money Back Guarantee
We promise your money back if the item you received is not as described on our product page, or if your item is not delivered within 75 Days of dispatch. We will simply refund you in full! This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
Simply contact hello@littlepeashop.com with your order number and details of the product if it was received not as described (please include any photos that show the discrepancies). Please also contact us if it's been 75 days since your order was dispatched and it hasn't arrived.